HELP & QUESTIONS
Frequently Asked Questions
Are Tidora containers BPA-free and food-safe?
Yes, 100% of our containers and home organizers are certified BPA-free, non-toxic, and crafted from food-grade materials that will never leach chemicals, odors, or stains into your food.
What makes Tidora containers truly airtight?
Every Tidora storage container features a custom-engineered food-grade silicone seal and secure multi-latch closures. This creates an airtight and moisture-proof environment that keeps coffee beans, grains, pasta, and dry goods fresh up to 3x longer.
Are they dishwasher and microwave safe?
Yes. The container bodies are dishwasher safe (top rack recommended) and microwave safe (always remove or unclamp the lid prior to heating). We recommend gently hand-washing the lids to prolong the elasticity of the silicone gasket.
What is your return policy & 30-Day trial?
We offer a 30-Day In-Home Trial. If you are not completely delighted with your Tidora essentials, contact our customer support team within 30 days of delivery for an easy return or exchange.
How long does shipping take?
Orders are dispatched within 1-2 business days. Standard tracked shipping takes 7-15 business days directly to your doorstep, with free delivery automatically applied on all orders of $25 or more. You will receive an automated shipping confirmation with live tracking once your parcel is on its way.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay through our 256-bit encrypted secure checkout.
How do I track my order?
As soon as your package ships, we send a tracking number to your email address. You can also enter your tracking number on our Track Order page at any time to see real-time updates.